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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alfredo Cisneros

Alfredo Cisneros

September 21, 2024

5  out of  5
rating by Alfredo Cisneros
"Excelente servicio y atención a el cliente, el personal es muy amable y atento 100% recomendable. Si necesitan un seguro personal ,negocio o de vida vayan a visitar esta agencia y pregunten por Yanet."
We responded:
"¡Muchas gracias señor Cisneros! Realmente apreciamos que dejes una reseña. ¡Estamos agradecidos por su negocio!"
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Samuel Avelar

September 20, 2024

5  out of  5
rating by Samuel Avelar
"it been great science I switched from allstate price and the staff once I call I dont have to wait an eternity to get the help I need. I'm satisfied with the attention and service I'm getting"
We responded:
"Thanks so much for your review, Mr. Avelar! We truly appreciate you taking the time to share this review re your experience with our Agency. It really means a lot to us when a customer appreciates our help and lets us know! Thanks again, we look forward to working with you!"
Profile photo of Gladiz Ondina González Guifarro

Gladiz Ondina González Guifarro

September 17, 2024

5  out of  5
rating by Gladiz Ondina González Guifarro
"Hola, estoy muy satisfecha con la atención brindada por Kelley Allison de State Farm insurance, dan solución con tu seguro, su atención es rápida y de muy buena calidad, amabilidad y mucho respeto. Ella a estado pendientes de mi siempre es algo de admirarle Altamente recomendado"
We responded:
"Thank you so much Ms Gladiz for your kind Review! We truly appreciate you taking the time to leave a review. Thanks again for your great support!!"
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Abdul Majid Mujahid

July 16, 2024

1  out of  5
rating by Abdul Majid Mujahid
"Very poor customer service , they keep increasing my auto insurance every six months , I have Clean records and no trick or accident , I need to switch to another insurance company"
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M Helmand

June 28, 2024

5  out of  5
rating by M Helmand
"Thank you Kellye for taking the time and calling me on a Saturday to address the billing issue."
We responded:
"Thank you so much Mr. Helmand! Yanet and Juana do a great job every day and we were so happy to help you! We truly appreciate your Review!"
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N

May 21, 2024

1  out of  5
rating by N
"I have been with State Form for over 4 years and my first insurance policy was around $70 , I have a very clean driving record with no accident or tickets , despite this my policy has been increased every six month without any clear reason. I have two cars insured with State Form , I am now considering switching to another company due to the lack of honesty from this agent , she continues to increase my insurance rates regularly, I would like advice others to be cautious when choosing this agent,"
We responded:
"Hello.......We don't know who you are, and I am not your Agent. "
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Vimi Tran

January 19, 2024

5  out of  5
rating by Vimi Tran
"Wow...just wow! If you're anything like me who doesn't know a lick about insurance, you'd be in very good hands at Kellye Allison's office. I left feeling very confident with whom I chose to get my insurance with. The young man who helped me...I think his name was Anthony? He thoroughly explained my policy and options to me. I was presented with transparency and excellent knowledge. Thanks so much to Kellye and her team for making it a smooth process for me!"
We responded:
"Thank you so much for leaving us such a thoughtful Review. We truly appreciate it!"
Profile photo of ujwol parajuli

ujwol parajuli

January 16, 2024

5  out of  5
rating by ujwol parajuli
"I had great experience discussing various options for auto insurance, Anthony Ruiz and Kelly Allison were very helpful."
We responded:
"We truly appreciate you taking the time to leave a 5 Star Review!!! Grateful for the review and for customers just like you!"
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Hiroko Fujimoto

January 5, 2024

5  out of  5
rating by Hiroko Fujimoto
"Was trying to find an agent who can help Me with my situation and even my old State Farm agent didn’t help as much getting my auto insurance going. So I called this office instead and they helped me right away and getting my auto insurance situated. Yanet was truly helpful and getting me the best deal. Glad I switched to this office/agent instead!"
We responded:
"Thanks for your review.........We appreciate it!"
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Jasmine M

December 12, 2023

5  out of  5
rating by Jasmine M
"Had a wonderful experience with Anthony Ruiz, he clearly goes up and beyond for his clients and is very comfortable and ecstatic to talk to. Highly recommend to ask for his assistance for future reference!"
We responded:
"Thank you for taking the time to leave a Review! Anthony does a great job!!"
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Julian Gamez

November 26, 2023

5  out of  5
rating by Julian Gamez
"Customer service is top rate. You feel like part of the family. Yanet Santoyo is the best."
We responded:
"It's a great compliment to feel like Family!!! Thanks for sharing that.....We really appreciate it. Yanet is the best!!!"
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Marlon Looez

November 17, 2023

5  out of  5
rating by Marlon Looez
"Very good customer service thank you Yanet and Kellye!"
We responded:
"Thanks so much for taking the time to leave such a kind review!!"
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Dave Angelini

November 16, 2023

5  out of  5
rating by Dave Angelini
"Very responsive and great to work with."
We responded:
"Thanks for those compliments and thanks for taking the time to leave a 5 Star Review!"
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lorena ramos

November 16, 2023

5  out of  5
rating by lorena ramos
"Excelente experienzia. Juana siempre pendiente de todas mis preguntas y necesidades para mi seguro 100% recomiendo esta oficina"
We responded:
"Thanks so much for your review........Juana is the BEST!!!"
Profile photo of Idalia Lopez

Idalia Lopez

November 16, 2023

5  out of  5
rating by Idalia Lopez
"Kellye and her team are credible and amazing people they were very kind and helpful I really love the environment 10/10 recommend not only do their staff understand and care for their costumers ."
We responded:
"Thanks so much for taking the time to leave such a thoughtful review.........We appreciate the review and we also appreciate great customers like you!"
Profile photo of Lindaly H

Lindaly H

November 16, 2023

5  out of  5
rating by Lindaly H
"Yaneth Tinoco, very kind, always answers all my questions, he is aware of all my car, business and home policies, he is always trying to tell me what I can do to make my insurance more accessible."
We responded:
"We truly appreciate your 5 Star Review! Yanet takes great care of our customers!! Thanks for taking the time to recognize her accomplishments!"
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Butler Signs

November 16, 2023

5  out of  5
rating by Butler Signs
"The Best Agent and Staff"
We responded:
"Wow......What a great 5 Star Review!! We truly appreciate it!!"
Profile photo of Guadalupe Santoyo

Guadalupe Santoyo

November 16, 2023

5  out of  5
rating by Guadalupe Santoyo
"Great experience 🙏💓 !!!! Kellye Allison and her entire team are A+ they make you feel comfortable I love the way they treat customers, Juana & Yanet thank you"
We responded:
"Thank you so much for this review Ms Santoyo! We are very happy you had a great experience with this Agency, and we will continue to try our best to help you. Juana and Yanet thank you too!!"
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Sanjana Singh

August 13, 2023

2  out of  5
rating by Sanjana Singh
"I was so fed up with my previous Insurance (ERIE) and chose to switch to Statefarm! Best decision!! Amazing Customer service by Juana and Kellye. I got the coverage and the monthly payment I wanted. Edit: a month later of getting my 2 cars and my condo insured. I find out that I was given a low rate because of the “Drive and safe discount”. My agent did not communicate that I am getting this rate because of the discount. I was totally clue about the beacon coming. When they sent me the quote it said “ including drive and safe discount” in small letters so the customer does not notice it and isn’t aware of this said program. Communication is key especially when you as an insurance company are tracking your client will use this program against your client. I hope in the future it is written in CAPS that a client is getting a low rate because of the program and is well informed about the things that come with installing this beacon."
We responded:
"Thank you so much Ms Singh! We truly appreciate your business and grateful that you took time to leave such a nice review. "
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Jenn Staats

July 30, 2023

5  out of  5
rating by Jenn Staats
"Kellye knows her stuff, very professional with speedy replies. She made changing insurances simple and easy. Plus she saved me a lot of money with the bundle."
We responded:
"Thanks so much for taking the time to leave such a kind review! I truly appreciate it, and very happy to help."
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Mohaimen Kazi

June 27, 2023

5  out of  5
rating by Mohaimen Kazi
"Kelley has been my agent since 2000, foe auto and then eventually 3 business policies. Before that, she has been my dad's agent from 90s. It's always pleasure having her as an agent. Shes extremely quick to follow up and always there to help with all of our insurance stuff. I'd highly recommend her and her team."
We responded:
"Thank you so much, Mr. Kazi! We are so happy to help you and your Family. We are also proud to be a part of helping your business! We truly appreciate your Review. "
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Carolina Maldonado

May 15, 2023

5  out of  5
rating by Carolina Maldonado
"We liked this place because it helped my husband to pay off his car policy and they give very good customer service. I recommend them."
We responded:
"Thank you so much Ms Maldonado! We truly appreciate you taking the time to leave us a Review and very happy to help you and your Family!"
Profile photo of Kerri Strnad

Kerri Strnad

May 6, 2023

1  out of  5
rating by Kerri Strnad
"We were initially happy with Kellye Allison (picked her office in 2017 after moving to the area), but they have managed to totally screw up my auto policy in the past three months! Called in February to remove a vehicle, spoke to Kellye herself, who assured me it would be done that day. Called a week later to remove a different vehicle, found out the first one had not been removed! They supposedly got that straightened out, removing the two vehicles and leaving one on the policy. Called a month later (early evening, after regular business hours) to add a vehicle. The call center representative STILL showed the first vehicle we tried to remove in February! He supposedly got it all corrected, and the policy notice we received a week later showed just the correct two vehicles. Just yesterday, though, I received a notice from the Virginia DMV, saying that State Farm notified them of the cancellation of coverage for a car we have had on the policy for 3-1/2 years, and still have. So, I log on to State Farm dot com, and the ONLY vehicle they show as being covered is that FIRST one I tried to remove in February! (It was sold and is now registered in a different state.) I called, but because this is Saturday, it went to the SF call center. The agent there validated what I saw, and cannot explain how this has gotten so screwed up. This is totally inexcusable, and I WILL be changing agents."
We responded:
"One thousand apologies that you had to post a review such as this. There were things that were out of our control and I hope you know that we tried our best. This is still a concern to me. I am very sorry."
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Ms. G McMillan

January 10, 2023

5  out of  5
rating by Ms. G McMillan
"I have car insurance and renters insurance thru Statefarm. I really appreciate this insurance company."
We responded:
"Thanks so much for your kind review, Ms G! We truly appreciate your business, and also you taking the time to let us know how you feel about State Farm. Ditto!!"
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Alexander Mcdougall

October 7, 2022

5  out of  5
rating by Alexander Mcdougall
"I would like to thank Kelly Allison for all hard work on getting me taken care of when someone broke into my truck and stole all my tools. She’s was very thorough, very patient and her costumer service was out of this world!! If anyone needs an insurance agent she’s definitely the one to go to!! I would also like to thank Nicole Isom for checking in and following up with me as well. State Farm has a really great team keep up the great work."
We responded:
"Thank you so much, Mr. McDougall for this kind review! The Agent, the Customer, and SF Claims worked together to get this resolved.......We truly appreciate your patience and willingness to work with us. We also are grateful for your business and for you being a great State Farm Customer. Thank you again!"